Frequently Asked Questions

Frequently Asked Questions

Getting Started

Download LinkMind

LinkMind is available for download via iOS App Store and Android Google Play.

Category: Getting Started

Signing In

To sign in:

  • Go to the sign in page.
  • Use your email address and password to login.
  • If your username/password was created for you, contact your administrator for your login credentials.

Category: Getting Started

Signing Up – Clinicians

Here’s the LinkMind Guide Bot ?? sharing how to sign up as a clinician:

Category: Getting Started

Inviting Patients and Colleagues

Here’s the LinkMind Guide Bot ?? sharing how to invite patients and colleagues:

NOTE: If you are planning to invite more than 10 colleagues, No worries! Let us do the work for you! ?‍♂️?‍♀️

Contact our support team at support@linkmindpro.com and we will gladly take care of all your onboarding needs!

Category: Getting Started

Clinicians

Yes! We offer a 30-day free trial including all features:

• HIPAA Compliant Messaging
• Emergency Paging
• Do Not Disturb Feature
• Peer to Peer Messaging
• Internal Group Messaging
• Video Conferencing
• Mass Broadcasting
• Custom Ringtones

During your free trial, you can invite all your patients and colleagues via SMS or email through the LinkMind app.

Category: Clinicians

Yes! LinkMind is available to iPhone users via the App Store and available to Android users via Google Play.

Category: Clinicians

See our pricing page for more information.

For enterprise subscription pricing, please contact us at support@linkmindpro.com

Category: Clinicians

LinkMind for patients is always FREE! No cost subscription.

Category: Clinicians

No. There are no contracts and no obligation.

Category: Clinicians

Yes! LinkMind is HIPAA compliant thanks to the safeguards we use to receive, transmit, and store PHI (protected health information). LinkMind uses SSL encryption and exercises physical, technical, and administrative safeguards to protect all messages, files, and data. This means our database is stored securely by our web hosting company, with whom we have a BAA.


These security mechanisms ensure the highest standards of patient confidentiality and overall data protection with regards to PHI, in accordance with HIPAA, HITECH, and other industry regulations.

For providers: there is a HIPAA Business Associates Agreement (BAA) built into each provider account, which can be accessed here. Acceptance of the BAA is required for provider and staff use of LinkMind.

Provider accounts are also equipped with an auto-logout mechanism after 10 minutes of inactivity. In the event of a security breach, LinkMind personnel will take all necessary measures to report what protected information was disclosed and which unauthorized parties may have gained access to it.

Category: Clinicians

You can easily cancel at any time by sending us a request at support@linkmindpro.com or through your app settings:

Go to Settings > Email Support.

When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.

Example 1: monthly subscription cancellation
If we process a monthly subscription’s cancellation on June 7th, you will continue to receive the benefits of that subscription until July 6th (30 days) and there will not be a refund of any part of the monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.
 
Example 2: annual subscription cancellation
If we process an annual subscription’s cancellation after 30 days of the first day of the subscription that begins June 1, you will continue to receive the benefits of that subscription May 31st of the next year and there will not be a refund of any part of the annual subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

Category: Clinicians

We’re constantly refining our product and process so that we can deliver the best experience to our community of users – healthcare providers and patients.

You can easily contact our support team by sending us a request at support@linkmindpro.com or through your account settings:

Go to Settings > Email Support.

Category: Clinicians

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